Ekrem Nurović

This paper examines the impact of ethical leadership on employee attitudes. This study proposes that ethical leadership has an effect on overall job satisfaction. It also suggests that ethical leadership and overall job satisfaction influence normative and continuance commitment. The relationships between variables were evaluated using factor analysis, reliability, descriptive statistics, correlations, and regression in this study. The results based on a sample of 158 employees from one public and nine private manufacturing companies in Federation of Bosnia and Herzegovina support the hypotheses. This study shows that ethical leadership has an effect on overall job satisfaction, normative, and continuance commitment. Overall job satisfaction affects employees' normative commitment but it does not have any effect on continuance commitment.

The main objective of this exploratory study is to provide insights into perceptions of students towards quality of services at private higher education institution Star, located in B&H. A survey as a main instrument has been developed, and 448 students participated in the study. Main methodology used for purpose of data analysis is descriptive statistics. Findings indicated that students are either " slightly satisfied " or " satisfied " when it comes to nine aspects of quality at higher education Star. The highest satisfaction level appeared when it comes to " Quality of Academic Staff " which means that this is definitely one of important strengths of the institution. Even though students are still satisfied with " Quality of Campus " , the satisfaction level appeared to be lowest compared to their satisfaction with other variables examined throughout this study. Relevant recommendations for higher education institution are provided in the conclusion. Introduction In today's competitive academic environment where students have wide range of alternatives when it comes to selection of higher education institution, it is very important to hear their opinions about quality, and use it to make appropriate improvements. This kind of feedback can be crucial in development and growth of institution. This research is important mainly because of its contribution to both science and practice. The need for this research is twofold, practical and theoretical. In practical terms, there is no enough of literature written about this issue in this region so this will serve as a literature to fill the gap. Practical contribution refers to provision of important set of data for Star University which may result in adequate preventive and corrective measures. The primary objective of this study is to examine students' perceptions towards different aspects of quality at HEI Star. The secondary objective is to compare results internally among nine